Jackie studied Business Studies and French as an undergraduate
in the late 1970s and specialised in personnel management in her final
year. She then embarked on her first career in personnel management, culminating
in the late 1980s as board-level director of human resources in a large
National Health Service organisation. While employed in the NHS, she completed
Chartered Institute of Personnel and Development qualifications and, in
the early 1990s completed a part-time master's degree in Law and Employment
Relations.
In 1993 she undertook a Postgraduate Certificate in Learning and Teaching
in Higher Education. Her subsequent PhD research explored questions
of leadership, gender, power and identity for managers and organisational
leaders, and particularly the impact that work has on the lives of managers
in organisations facing major change.
Jackie's portfolio of activities involves her in teaching, research,
executive education and consultancy in private- and public-sector organisations.